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Frequently Asked Questions

Sail Internet uses breakthrough low-power wireless technology to deliver affordable high speed internet access to homes and businesses.

How does Sail provide internet service?

We provide high speed internet to your home or business using new breakthrough fixed wireless technology. After we install a small device on your roof, you'll be wirelessly connected to high speed fiber. With a clear fixed signal path to your home or business, we can utilize low-cost frequency bands, instead of the costly and congested cellular bands. Sail’s innovative strategy delivers residential service with blazing 100-200 Mbps downloads and 30-50 Mbps uploads to single family homes at the affordable price, and higher speeds to condos and apartments.

Can I be restricted from having a Sail wireless device on my roof?

It’s ok, you’re good! The FCC’s Over-the-Air Reception Device Rule prohibits restrictions that impair the installation, maintenance or use of devices for fixed wireless internet access. Apartment and condo residents also have the right to place fixed wireless devices within areas they control, such as balconies or porches.

What does Sail install?

Sail installs a wireless device on your roof that is smaller and nicer looking than a typical satellite dish for TV service. We will connect this device to your home or business network using an Ethernet cable through a small power adapter.

How is this different than cellular?

Cellular wireless delivers service from high-power cell towers directly to your cellular devices, using frequencies that penetrate walls and buildings. Cellular wireless service often suffers from expensive plans with low data rates and low data caps. 

Sail Internet delivers internet service via a low-power wireless device that we place on your roof, which then connects to your home or business network. Sail Internet offers affordable service with much faster speeds and unlimited streaming and surfing.

How is this different than satellite?

Satellites transmit data to a dish on your home or business while orbiting far above the Earth. This type of service offers slow speeds and sluggish performance. 

Sail Internet uses smaller outdoor wireless equipment, which then connects to your home or business network. Sail Internet offers affordable and responsive service at much faster speeds.

Is my Sail Internet connection secure?

Sail uses advanced encryption technology for all wirelessly transmitted data to protect the privacy of your internet connection.

Will bad weather affect my Sail Internet connection?

The short-range fiber-like wireless links back to Sail's data center are not impacted by weather.  From our data center, we connect directly to the internet fiber backbone.

Why is Sail Internet a better choice?

Unlike big cable and phone companies, Sail offers affordable high speed internet without hidden fees, teaser rates and unnecessary bundled services.