Sail is perfect for working from home. Find out why!

  • Job Overview

    This individual will work closely with the CEO to manage the back-office operations of Sail Internet. We are looking for a candidate who can grow with the company, rolling up his/her sleeves and wearing multiple hats to scale up the business for long-term success. This candidate will build and lead the back-office functions, helping to create the foundational systems for a rapidly growing startup in a dynamic and fast paced environment.

    • Responsibilities & Duties
      • Corporate budgeting and financial planning & analysis.
      • Manage accounting, financial reporting, audit and tax (initially outsourced).
      • Prepare monthly financial reports and board meeting materials, and interface with Sail’s Board on financial matters.
      • Develop and manage internal financial controls.
      • Oversee business intelligence, financial analysis and analytics that drive the growth plan.
      • For network equipment: order forecasting, inventory management, warehouse management, equipment tracking, vendor management, vendor contracts, price negotiations and equipment financing.
      • Roof Rights contracts: Manage and organize the company’s Roof Rights contracts.
      • Manage the Human Resources function (initially outsourced).
      • Manage the outside legal functions.
      • Manage other corporate functions as needed.
      • Evaluate and manage integration of internal systems to efficiently operate the company.
      • Work collaboratively within the organization to plan and execute the expansion and growth of Sail Internet service.
      • Evaluate growth opportunities, including organic expansion in existing or new markets, M&A, partnerships and/or joint ventures.
    • Qualifications
      • B.S in business administration, accounting or finance.
      • Professional accounting certification. CPA highly desired.
      • 7-10 years related professional experience in finance and business operations.
      • Experience in real estate, infrastructure and/or internet access desired.
      • Experience managing teams and processes, with an ability to provide mentoring and coaching to direct reports.
      • Working knowledge of finance law and accounting standards (GAAP).
      • Strong working knowledge of detailed financial data analysis.
      • Ability to multi-task and thrive in a fast-paced environment.
      • Excellent interpersonal skills, working effectively with cross-functional teams.
      • Eligibility to work in the United States.
  • Job Overview

    The Senior Data Analyst will be responsible for marketing and business data and reporting needs. This includes managing and expanding the dashboards we have created to ensure we are tracking the right things and that they are tracked correctly. This includes managing internal resources so measurement needs are defined and coded correctly. The role also requires forecasting and reporting on KPI’s as well as delivering analysis and insights.

    The Senior Data Analyst is strategic, analytical and results driven and will have proven results fine tuning reporting to generate actionable insights that contribute to exceeding goals, increasing decision effectiveness and speed and proposing sound suggestions and relevant plans of action. S/he will be curious to identify trends, opportunities and answer the toughest questions. The person in the role will build a compelling vision and bring a data driven and customer first mindset to decision making working with key partners across Marketing, Finance, Sales and Engineering.

    Our ideal Senior Data Analyst is motivated by a challenge and is driven to succeed. Providing thought leadership and the ability to manage numerous cross-functional priorities within high-visibility initiatives and a professional approach working under tight deadlines is essential. This position requires both a strategic and tactical viewpoint, aided by intellectual curiosity, strong problem-solving skills, along with an understanding of digital media and SEO. S/he will must possess good organizational skills, attention to detail and creative problem-solving skills and thrive on the excitement of a fast-paced, collaborative, growing start up business.

    • Responsibilities & Duties
      • Build data pipeline diagrams.
      • Build dashboards based on KPI Metrics.
      • Forecast and report on KPI’s as well as deliver analysis and insights.
      • Create analytics and integration schemas to build analytics spec.
      • Measure conversion and behavior tracking in all stages of the funnel.
      • Integrate new data management technologies into existing structures.
      • Automate convergence of large amounts of data from numerous sources.
      • Solid Tableau and data architecture experience.
      • Strong proficiency to write and optimize SQL queries.
      • Superb ability to audit and cleanse/investigate data to make sure data is trustworthy.
      • Research and apply new data technologies and stacks to solve business problems.
      • Define and implement policies, processes and procedures for the governance and management of data.
      • Strong database and ETL experience to pull data from multiple sources into a centralized target destination.
      • Develop and deliver unique insights about the Marketing and Brand process through qualitative and quantitative research.
      • Develop solutions on campaign analytics, full-funnel multi-touch attribution, digital analytics, experimentation reporting, event analytics, brand analytics, targeting profiles, contact and lead management, pipeline analytics, and map the customer journey.
      • Other duties as assigned.
    • Qualifications
      • Degree in Computer Science.
      • 2+ years SQL programming.
      • 2+ years of experience with BI tools like Tableau.
      • 5+ years of prior experience in Marketing Analytics, business intelligence, statistics, data science, and data management.
      • 2+ years of Google Analytics preferred.
      • 2+ years of Google Tag Manager preferred.
      • Strong organizational and project management skills.
      • Experience with billing systems – WISP preferred like Azotel.
      • Exposure to the end-to-end Customer and Marketing lifecycle: Customer acquisition, Sales, Partners, Customer Success and Churn.
      • Deep knowledge with customer/contact relationship management, marketing automation tools and platforms.
      • Attention to detail.
      • Strong ability to multi-task and thrive in a fast-paced environment.
      • Exceptional verbal and written communication skills and ability to engage effectively at all levels of the organization.
      • Self-motivated and takes initiative with little direction.
      • Eligibility to work in the United States.
  • Job Overview

    Come change the world with us! Sail Internet is seeking a Sales Engineer to help us expand our network and bring Sail Internet’s 5-Star rated high speed internet service into homes and businesses in the Bay Area. The Sales Engineer is a technology professional with a strong skillset and background in supporting sales and business development teams who will be tasked with closing revenue and property agreements with commercial and residential customers. This person needs to be a problem solver and have a thorough understanding of networks, network design and implementation, as well as methods of implementation such as copper and fiber. The ideal candidate will have 5+ years experience in systems and sales engineering, with a track record of helping their sales teams achieve objectives. Fixed Wireless experience is a big plus. The candidate must be diligent and detailed in supporting the sales and business development efforts of the organization. The candidate must have exceptional customer facing skills and have an ability to work with and support multiple sales and business developers with the goal of closing deals.

    • Responsibilities & Duties
      • Be the Go-To-Person for technical support and knowledge of communications, internet and fixed wireless solutions to sales and business developers
      • Travel to and conduct on premise site surveys on properties where internet infrastructure will be installed in the Bay Area
      • Must be comfortable climbing up 2-story ladders safely and on building rooftops
      • Gather and document all relevant information including visuals and other data points during a site survey
      • Work with Sail Internet’s Engineering organization to design solutions to bring Sail Internet to properties
      • Must write/document design and installation plans that communicate to property decision makers how Sail Internet will bring service
      • Assist business developers in technical responses to proposals
      • Provide project management support to ensure projects are completed on time and within budget
      • Partner with other cross-functional organizations within Sail Internet to achieve objectives
    • Qualifications
      • Bachelor’s Degree or equivalent technical degree
      • 5+ Years supporting sales and business development teams
      • Excellent technical writing skills
      • Proficient in visio or any other network design tools
      • Strong technical aptitude and a minimum of 5 years experience working in a technical role
      • Solid understanding of networking concepts including Networking Protocols, IP Addressing, VLANs, Firewalls
      • Experience designing WAN networks for business clients
      • Excellent proven problem solving and solutions sales skills
      • Experience working in communications facilities within residential and commercial properties
      • Exceptional presentation/communication skills
      • Ability to explain technical concepts to both technical and non-technical audiences
      • Experience in solution selling strategies, and the ability to communicate value according to customer needs and requirements
      • Self-motivated with the ability to learn and adapt quickly
      • Strong interpersonal and negotiation skills
      • Preferred Qualifications
      • Fixed Wireless ISP industry experience
      • Knowledge of RF/microwave technologies
  • Job Overview

    The Technical Sales Representative aggressively responds to incoming leads to fill the pipeline by increasing conversions and collaborates with intra- and inter-departmental team members to coordinate surveys and/or installations.

    The Technical Sales Representative is responsible for overall lead management of inbound marketing and understands the importance of following up with leads in a timely manner. They are the intermediary between marketing and operations. The position works closely with other cross-functional departments like Customer Support and Engineering. The person in the role will thrive with strong technical aptitude, savvy selling skills and a passion for engaging customers.

    Our Ideal Technical Sales Representativeis motivated by a challenge and is driven to succeed. S/he works well in a team environment, is capable of handling multiple projects at once, and adapts well to change and high-pressure deadlines. He or she must possess a high level of accuracy and attention to detail, a positive attitude, as well as stellar organizational and creative problem-solving skills.

    • Responsibilities & Duties
      • Increase customer subscriptions and revenue by responding to all leads to improve conversion (website, phone, social, chat)
      • Proactively follow up with incoming leads in a timely fashion
      • First line of defense to respond and engage customers
      • Utilize proactive sales skills to identify needs of customers and effectively position Sail Internet
      • Verify address serviceability using proprietary tools
      • Schedule (and reschedule as needed) surveys and installs
      • Achieve monthly metrics and provide reporting against goals
      • Identify mapping for new target areas
      • Maintain and update CRM to maintain data integrity
      • Assist with harvesting previous leads when new service areas are lit
      • Respond with appropriate touchpoint email communications
      • Create and maintain procedural documents
      • Answer incoming customer calls and assist with customer service, including residential installation options and residential gigabit routers
      • Provide outstanding customer service, troubleshooting and resolving service and minor technical problems for customers by asking appropriate questions
      • Research and review competitors positioning to stay abreast of service and price offerings
      • Participate in after-hours emergencies that require customer interaction
      • Other duties as assigned
    • Qualifications
      • Bachelor’s degree
      • Minimum 2 years of technical sales
      • Effective customer communication skills
      • Strong technology experience with residential routers and home networks
      • Pre-sales support or lead gen experience
      • Familiarity with various tools like Slack, Zendesk, Trello, Copper, Google Earth/Maps
      • Strong technical aptitude
      • Knowledgeable about WISP or subscription services
      • Demonstrated ability to quickly establish customer rapport
      • Strong ability to multi-task and thrive in a fast-paced environment
      • Excellent interpersonal skills and ability to work effectively with cross-functional teams
      • Self-motivated and takes initiative with little directionv
      • Eligibility to work in the United States
  • Job Overview

    We are looking for a Software Development Manager to lead the team that designs, builds and maintains software systems that are critical for network growth and operation. The successful applicant will be expected to build an organization of full-time and contract engineers that will develop algorithms and software to improve efficiencies in the areas of network design, customer qualification, customer provisioning and installation, and customer support. She/he will deploy continuous development and continuous integration principles to every software system.

    • Responsibilities & Duties
      • Build and lead a team of talented and driven algorithm and software engineers
      • Lead the development and deployment of 3D mapping algorithms and software to automate processes of network design and customer qualification
      • Lead the development and deployment of customer provisioning and installation tools to reduce installation times and to improve technician efficiency
      • Lead the development and deployment of customer self-help software to empower customers to self-diagnose internet issues
      • Lead the development and deployment of software systems for automated optimization and diagnostics that reduce the workload and improve the efficiency of the customer support team
      • Collaborate with the sales, customer support, field operations and network DevOps teams on the design and deployment of software systems
    • Qualifications
      • At least 3 years of software management experience
      • Experience with managing contract employees or an outsourced team
      • Experience with managing software systems through all phases of collecting requirements, designing, implementing, deploying and maintaining
      • Experience with building high-reliability software systems
      • Experience with both front-end and back-end software development
      • Experience with GIS software tools (e.g. ArcGIS, QGIS, GRASS)
      • Experience with continuous development/integration systems (e.g. Jenkins)
      • Experience with cloud computing infrastructure (e.g. AWS)
      • Preferred to have understanding of network operations and systems
      • Preferred to have experience with working in a startup environment or with building systems from the ground up
  • Job Overview

    The primary responsibilities for the Fixed Wireless Broadband Installer include performing site surveys at residential and business rooftops to determine service availability, and installing the equipment and cabling both on the rooftop and in the buildings. This includes configuring radios, antennas, and routers. This position also requires working at hub relays to perform service, maintenance, and installation of equipment.

    The Fixed Wireless Broadband Installer is the face of the company with our customers and providing great customer experiences differentiates Sail from the competition. This is an outside field position that involves a lot of communication with customers, support staff, and company engineers for successful site surveys, installations, and maintenance of fixed-wireless technologies.

    Our ideal Fixed Wireless Broadband Installer understands that every interaction with a customer is an opportunity to make a positive difference by providing an exceptional experience. S/he works well in a field environment, has detail-oriented installation skills and the ability and willingness to handle customer interaction in a professional and courteous manner at all times. S/he must possess a high level of accuracy and attention to detail, a positive attitude and willingness to learn our systems, as well as stellar technical and installation skills.

    • Responsibilities & Duties
      • Independently perform rooftop surveys and complete field installations of fixed-wireless radios
      • Ability to comfortably, safely and effectively work at elevated heights up to 45 feet by climbing up a 40 ft. ladder (3-story buildings)
      • Install various types of roof mounts, including tripods and non-penetrating roof mounts
      • Installation and termination of standard Ethernet and Power over Ethernet cabling and conduit and related equipment (run and terminate cables, including Cat6, power, and fiber)
      • Broadband wireless installations and repairs
      • Working with small power tools (drills, tree trimmers, etc)
      • Mount and aim microwave radios
      • Respond to service calls and perform high-level troubleshooting for wireless radios, and physical hardware/cabling issues
      • Professional and effective communication skills with customers and internal employees for installing fixed wireless internet or service calls
      • Able to work safely from a ladder rated for maximum working load of 300 lbs including all tools and equipment
      • Comfortable working in crawlspaces and attics
      • Comfortable working outdoors in all types of weather throughout the year
      • Driving to customer locations over a 50-mile radius
      • Updating and maintaining accurate customer records, pictures and logs
      • Must be able to move or lift up to 75 pounds on a regular basis
      • Professional and courteous behavior at all times
      • Other duties as assigned
    • Qualifications
      • Possess a valid driver’s license and good driving record
      • Minimum of 2-years field installation/service experience with a satellite or cable company preferred
      • Dependable and reliable
      • Strong customer service skills and people oriented
      • Professional communication skills
      • Self-motivated, detail-oriented, and organized
      • Basic computer skills and comfortable operating electronic devices
      • Understanding of electronics, computers and routers with a mechanical aptitude and troubleshooting skills
      • Availability for a flexible work schedule (weekends, holidays, evenings)
      • Effectively work on jobs independently with minimum supervision
      • Accomplish multiple tasks where only limited standardization exists
      • Knowledge and experience with construction techniques, networks and telecommunication issues
      • Effective English communication, interpersonal, and organizational skills.
      • Proficient in the operation of a cell phone, laptop, and related applications such as email clients, and web browsers
      • Knowledgeable in configuring a variety of residential routers
      • Ability to safely climb and descend 40 ft. ladders
      • Must comply with OSHA and other safety-related weight limit requirements for ladders and bucket trucks
      • Knowledgeable about and prior work experience in a similar role at WISP
      • At least 18 years of age and eligibility to work in the United States
  • Job Overview

    Come change the world with us! Sail Internet is seeking a Business Development Manager to help us expand our network and bring Sail Internet’s 5-Star rated high speed internet service into homes and businesses in the Bay Area. The Business Development Manager is a revenue and opportunity rain maker with a strong skillset and background in sales and business development.

    Their goal is to identify and engage with property owners, property managers, tenants and residents to solidify agreements between them and Sail Internet. This person needs to have a thorough understanding of pipeline management and reporting on short, high volume as well as long sales cycle transactions. The ideal candidate will have 7+ years’ experience in sales, strategic sales and business development.

    A strong background in sales and business development in technology and real estate solutions is a big plus. The candidate must be diligent and detailed in guiding a prospect through a defined buyer’s journey that results in success. S/he must be a quick learner, have an ability to wear multiple hats, and have strong outbound cold calling and inbound follow up skills in a mid to high level transaction volume environment.

    • Responsibilities & Duties
      • Close property / real estate agreements that expand Sail Internet’s network footprint in target geographies
      • Close business internet service agreements that generate new revenue for Sail Internet
      • Achieve monthly, quarterly, and annual target objectives
      • Establish results-oriented relationships with key decision makers of businesses, homeowners’ associations, and properties
      • Partner with other cross-functional organizations within Sail Internet to achieve objectives
      • Develop and execute territory action plans that include target accounts
      • Provide timely reports and updates on opportunity pipelines and forecast
      • Represent Sail Internet’s products and services in a clear and defined way
      • Work with Engineering and Marketing to identify and grow pipeline of target opportunities
      • Respond to inbound, qualified leads as well as make proactive outbound calls
      • Present to and handle property decision maker objections for Sail Internet network expansion programs
      • Engage and qualify internet business service customers
      • Engage in conversations with decision makers towards obtaining signed agreements
      • Prepare professional, complete, concise and accurate reports, proposals, booking packages, and other documentation as required for executive-level presentations
    • Qualifications
      • Bachelor’s degree
      • Results and goal oriented, entrepreneurial and a team player
      • Proven track record of achieving quotas or goals in tech, internet services or real estate
      • Proficiency in structuring and closing complex deals involving multiple dependencies
      • Exceptional and building long term business relationships
      • 7+ years sales and business development experience
      • Agreements / Transactions with real estate owners and managers a big plus
      • Outbound cold calling and inbound follow up skills
      • Excellent communication, interpersonal, problem-solving, presentation, and organizational skills
      • Proficiency with CRM and other software tools
      • Ability to operate in a fast moving, high growth environment
      • You must be able to work as a team player in a cross functional environment
      • Personal integrity
      • Ability to balance persuasion with professionalism
      • Strong organizational skills
  • Job Overview

    We are looking for a field network operations engineer to play a key role in building a next-generation internet service provider network.

    • Responsibilities & Duties
      • Conduct site surveys at residential, commercial and/or industrial buildings
      • Gather requirements for use in development of installation plans
      • Create and define installation plans and proposals to help expand the Sail access network
      • Support Network Operations and Sales/Business Development organizations
      • Configure network hardware including radios, switches, routers, console servers, power distribution units, UPS’s, and modems
      • Maintain network monitoring systems such as Nagios and Cacti
      • Maintain services systems including DNS, DHCP and RADIUS
      • Support network operations based on an on-call schedule
      • Support field technician team as needed
    • Qualifications
      • Physically able to lift up to 50lbs
      • Physically able to perform work such as site surveys at residential and commercial rooftops
      • Ability to communicate effectively with team members, customers and vendors to articulate proposals, designs, technical aspects, and issues
      • Experienced with configuring network switching and routing equipment (Cisco or Juniper)
      • Familiarity with industry-grade radio equipment operating in microwave and millimeter-wave frequencies
      • CCNA certification or equivalent experience (CCNP preferred)
      • Experience with Linux Redhat or CentOS 7/8 distributions
      • Experience with Bash scripting and Python coding
      • Preferred to have industry experience with either an ISP or a data-center network
      • Experience with network protocols a plus - including OSPF, VRF, 802.1Q, IPv4/IPv6, HSRP/VRRP, LACP
  • Job Overview

    The Technical Support Engineer provides concierge-level, white glove technical support for our customers. S/he responds to incoming support inquiries via phone, email or chat to troubleshoot and resolve customer facing technical issues impacting their Sail Internet service within SLA’s.

    Support is a key differentiator for Sail. The Technical Support Engineer is responsible for overall customer experience with our internet products. S/he understands how critical it is when a customer is having internet problems and the importance of troubleshooting issues in a timely manner. The position works closely with other cross-functional departments like Sales, Operations, Engineering and Marketing. The person in the role will thrive with strong technical aptitude, having a sense of urgency, and ability to multi-task.

    Our ideal Technical Support Engineer is patient and understands that every interaction with a customer is an opportunity to make a positive difference by providing an exceptional experience. They are comfortable troubleshooting network issues. S/he works well in a virtual team environment, is capable of handling multiple tasks at once, and adapts well to change and high-pressure deadlines. S/he must possess a high level of accuracy and attention to detail, a positive attitude, as well as stellar organizational and creative problem-solving skills.

    • Responsibilities & Duties
      • Provide a full range of customer service for Sail Internet products in a prompt, efficient and professional manner
      • Able to research, diagnose, troubleshoot and resolve issues related to the network or escalate appropriately
      • Take initiative to ask probing questions to identify source of issues and to apply the appropriate interactive troubleshooting process
      • Ability to question customers in a detailed fashion to get to the root of the issue and recommend an appropriate resolution
      • Able to use monitoring and diagnostics data to determine causes of failure and to identify and resolve source of issue
      • Maintain accurate ticket updates in Zendesk ticketing system
      • Become familiar with support articles to refer customers to appropriate solution and suggests new articles to add to the repository
      • Engage operations and schedule truck rolls/field visits when deemed necessary
      • Achieve monthly goals and provide reporting against metrics
      • Create and maintain procedural documents and reporting, including preparing reports
      • Daily monitoring of technical systems and network
      • Possess ability to learn and work on changing and emerging technologies
      • Handle billing questions and updates as required
      • Provide outstanding customer service, troubleshoot and resolve internet service and technical problems for customers by asking appropriate questions
      • Remain abreast of new products and technology
      • Participate in after-hours emergencies that require customer interaction
      • Conduct onsite service calls/prem tech as warranted
      • Other responsibilities and duties as assigned
    • Qualifications
      • Bachelor’s degree in computer science, software engineering, information technology or other related discipline
      • 3+ years’ experience in technical support, network/system administration, or system engineering
      • technical support
      • Strong technical aptitude
      • Effective customer communication skills
      • Demonstrated ability to quickly establish customer rapport
      • Strong ability to multi-task and thrive in a fast-paced environment
      • Excellent interpersonal skills and ability to work effectively with cross-functional teams
      • Self-motivated and takes initiative with little direction
      • Familiarity with tools like Slack, Zendesk, Trello, and Copper
      • Knowledgeable about WISP and fixed wireless technology
      • Eligibility to work in the United States
  • Job Overview

    The Technical Customer Support Representative provides concierge level, white glove support for our customers. S/he responds to incoming support and billing inquiries via phone and email to troubleshoot and resolve customer facing technical issues impacting their Sail Internet service within SLA’s.

    Support is a key differentiator for Sail. The Technical Customer Support Representative is responsible for overall customer experience with our internet products and understands how critical it is when a customer’s internet is down and the importance of troubleshooting issues in a timely manner. The position works closely with other cross-functional departments like Sales, Operations, Engineering and Marketing. The person in the role will thrive with strong technical aptitude, having a sense of urgency, and ability to multi-task.

    Our ideal Technical Customer Support Representative is patient and understands that every interaction with a customer is an opportunity to make a positive difference by providing an exceptional experience. S/he works well in a virtual team environment, is capable of handling multiple tasks at once, and adapts well to change and high-pressure deadlines. S/he must possess a high level of accuracy and attention to detail, a positive attitude, as well as stellar organizational and creative problem-solving skills.

    • Responsibilities & Duties
      • Provide a full range of customer service for Sail Internet products in a prompt, efficient and professional manner
      • Conducts wired speed tests, determines cause of patch cable failure and router troubleshooting and authentication to identify and resolve source of issue
      • Ability to troubleshoot and resolve issues or escalate appropriately
      • Take initiative to ask probing questions to identify source of issues and to apply the appropriate interactive troubleshooting process
      • Understands customer needs/issues and recommends appropriate solutions
      • Maintains accurate ticket updates in Zendesk ticketing system
      • Becomes familiar with support articles to refer customers to appropriate solution and suggests new articles to add to the repository
      • Conduct onsite service calls/prem tech as warranted
      • Engage operations and schedule truck rolls/field visits when deemed necessary
      • Achieve monthly goals and provide reporting against metrics
      • Answer incoming customer calls and assist with customer service
      • Onboards new customers and sets them up in the billing system
      • Handles billing questions and updates as required and payment processing
      • Proactively manages customer collections to prevent churn
      • Provides outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions
      • Remains abreast of new products and technology
      • Participate in after-hours emergencies that require customer interaction
      • Other responsibilities and duties as assigned
    • Qualifications
      • Bachelor’s degree
      • Minimum 2 years of technical customer support
      • Strong technical aptitude
      • Billing experience preferred
      • Effective customer communication skills
      • Demonstrated ability to quickly establish customer rapport
      • Strong ability to multi-task and thrive in a fast-paced environment
      • Excellent interpersonal skills and ability to work effectively with cross-functional teams
      • Self-motivated and takes initiative with little direction
      • Familiarity with tools like Slack, Zendesk, Trello, and Copper
      • Knowledgeable about WISP
      • Eligibility to work in the United States
  • Choose File No file chosen