Sail is perfect for working from home. Find out why!

  • Job Overview

    The primary responsibilities for the Fixed Wireless Broadband Installer include performing site surveys at residential and business rooftops to determine service availability, and installing the equipment and cabling both on the rooftop and in the buildings. This includes configuring radios, antennas, and routers. This position also requires working at hub relays to perform service, maintenance, and installation of equipment.

    The Fixed Wireless Broadband Installer is the face of the company with our customers and providing great customer experiences differentiates Sail from the competition. This is an outside field position that involves a lot of communication with customers, support staff, and company engineers for successful site surveys, installations, and maintenance of fixed-wireless technologies.

    Our ideal Fixed Wireless Broadband Installer understands that every interaction with a customer is an opportunity to make a positive difference by providing an exceptional experience. S/he works well in a field environment, has detail-oriented installation skills and the ability and willingness to handle customer interaction in a professional and courteous manner at all times. S/he must possess a high level of accuracy and attention to detail, a positive attitude and willingness to learn our systems, as well as stellar technical and installation skills.

    • Qualifications
      • Possess a valid driver’s license and good driving record
      • Minimum of 2-years field installation/service experience with a satellite or cable company preferred
      • Dependable and reliable
      • Strong customer service skills and people oriented
      • Professional communication skills
      • Self-motivated, detail-oriented, and organized
      • Basic computer skills and comfortable operating electronic devices
      • Understanding of electronics, computers and routers with a mechanical aptitude and troubleshooting skills
      • Availability for a flexible work schedule (weekends, holidays, evenings)
      • Effectively work on jobs independently with minimum supervision
      • Accomplish multiple tasks where only limited standardization exists
      • Knowledge and experience with construction techniques, networks and telecommunication issues
      • Effective English communication, interpersonal, and organizational skills.
      • Proficient in the operation of a cell phone, laptop, and related applications such as email clients, and web browsers
      • Knowledgeable in configuring a variety of residential routers
      • Ability to safely climb and descend 40 ft. ladders
      • Must comply with OSHA and other safety-related weight limit requirements for ladders and bucket trucks
      • Knowledgeable about and prior work experience in a similar role at WISP
      • At least 18 years of age and eligibility to work in the United States
    • Responsibilities & Duties
      • Independently perform rooftop surveys and complete field installations of fixed-wireless radios
      • Ability to comfortably, safely and effectively work at elevated heights up to 45 feet by climbing up a 40 ft. ladder (3-story buildings)
      • Install various types of roof mounts, including tripods and non-penetrating roof mounts
      • Installation and termination of standard Ethernet and Power over Ethernet cabling and conduit and related equipment (run and terminate cables, including Cat6, power, and fiber)
      • Broadband wireless installations and repairs
      • Working with small power tools (drills, tree trimmers, etc)
      • Mount and aim microwave radios
      • Respond to service calls and perform high-level troubleshooting for wireless radios, and physical hardware/cabling issues
      • Professional and effective communication skills with customers and internal employees for installing fixed wireless internet or service calls
      • Able to work safely from a ladder rated for maximum working load of 300 lbs including all tools and equipment
      • Comfortable working in crawlspaces and attics
      • Comfortable working outdoors in all types of weather throughout the year
      • Driving to customer locations over a 50-mile radius
      • Updating and maintaining accurate customer records, pictures and logs
      • Must be able to move or lift up to 75 pounds on a regular basis
      • Professional and courteous behavior at all times
      • Other duties as assigned
  • Job Overview

    Come change the world with us! Sail Internet is seeking a Business Development Manager to help us expand our network and bring Sail Internet’s 5-Star rated high speed internet service into homes and businesses in the Bay Area. The Business Development Manager is a revenue and opportunity rain maker with a strong skillset and background in sales and business development.

    Their goal is to identify and engage with property owners, property managers, tenants and residents to solidify agreements between them and Sail Internet. This person needs to have a thorough understanding of pipeline management and reporting on short, high volume as well as long sales cycle transactions. The ideal candidate will have 7+ years’ experience in sales, strategic sales and business development.

    A strong background in sales and business development in technology and real estate solutions is a big plus. The candidate must be diligent and detailed in guiding a prospect through a defined buyer’s journey that results in success. S/he must be a quick learner, have an ability to wear multiple hats, and have strong outbound cold calling and inbound follow up skills in a mid to high level transaction volume environment.

    • Qualifications
      • Bachelor’s degree
      • Results and goal oriented, entrepreneurial and a team player
      • Proven track record of achieving quotas or goals in tech, internet services or real estate
      • Proficiency in structuring and closing complex deals involving multiple dependencies
      • Exceptional and building long term business relationships
      • 7+ years sales and business development experience
      • Agreements / Transactions with real estate owners and managers a big plus
      • Outbound cold calling and inbound follow up skills
      • Excellent communication, interpersonal, problem-solving, presentation, and organizational skills
      • Proficiency with CRM and other software tools
      • Ability to operate in a fast moving, high growth environment
      • You must be able to work as a team player in a cross functional environment
      • Personal integrity
      • Ability to balance persuasion with professionalism
      • Strong organizational skills
    • Responsibilities & Duties
      • Close property / real estate agreements that expand Sail Internet’s network footprint in target geographies
      • Close business internet service agreements that generate new revenue for Sail Internet
      • Achieve monthly, quarterly, and annual target objectives
      • Establish results-oriented relationships with key decision makers of businesses, homeowners’ associations, and properties
      • Partner with other cross-functional organizations within Sail Internet to achieve objectives
      • Develop and execute territory action plans that include target accounts
      • Provide timely reports and updates on opportunity pipelines and forecast
      • Represent Sail Internet’s products and services in a clear and defined way
      • Work with Engineering and Marketing to identify and grow pipeline of target opportunities
      • Respond to inbound, qualified leads as well as make proactive outbound calls
      • Present to and handle property decision maker objections for Sail Internet network expansion programs
      • Engage and qualify internet business service customers
      • Engage in conversations with decision makers towards obtaining signed agreements
      • Prepare professional, complete, concise and accurate reports, proposals, booking packages, and other documentation as required for executive-level presentations
  • Job Overview

    We are looking for a field network operations engineer to play a key role in building a next-generation internet service provider network.

    • Qualifications
      • Physically able to lift up to 50lbs
      • Physically able to perform work such as site surveys at residential and commercial rooftops
      • Ability to communicate effectively with team members, customers and vendors to articulate proposals, designs, technical aspects, and issues
      • Experienced with configuring network switching and routing equipment (Cisco or Juniper)
      • Familiarity with industry-grade radio equipment operating in microwave and millimeter-wave frequencies
      • CCNA certification or equivalent experience (CCNP preferred)
      • Experience with Linux Redhat or CentOS 7/8 distributions
      • Experience with Bash scripting and Python coding
      • Preferred to have industry experience with either an ISP or a data-center network
      • Experience with network protocols a plus - including OSPF, VRF, 802.1Q, IPv4/IPv6, HSRP/VRRP, LACP
    • Responsibilities & Duties
      • Conduct site surveys at residential, commercial and/or industrial buildings
      • Gather requirements for use in development of installation plans
      • Create and define installation plans and proposals to help expand the Sail access network
      • Support Network Operations and Sales/Business Development organizations
      • Configure network hardware including radios, switches, routers, console servers, power distribution units, UPS’s, and modems
      • Maintain network monitoring systems such as Nagios and Cacti
      • Maintain services systems including DNS, DHCP and RADIUS
      • Support network operations based on an on-call schedule
      • Support field technician team as needed
  • Job Overview

    The Technical Sales Representative aggressively responds to incoming leads to fill the pipeline by increasing conversions and collaborates with intra- and inter-departmental team members to coordinate surveys and/or installations.

    The Technical Sales Representative is responsible for overall lead management of inbound marketing and understands the importance of following up with leads in a timely manner. They are the intermediary between sales, marketing and operations. The position works closely with other cross-functional departments like Customer Support and Engineering. The person in the role will thrive with strong technical aptitude, savvy selling skills and a passion for engaging customers.

    Our ideal Technical Sales Representative is motivated by a challenge and is driven to succeed. S/he works well in a team environment, is capable of handling multiple projects at once, and adapts well to change and high-pressure deadlines. He or she must possess a high level of accuracy and attention to detail, a positive attitude, as well as stellar organizational and creative problem-solving skills.

    • Qualifications
      • Bachelor’s degree
      • Minimum 2 years of sales support
      • Effective customer communication skills
      • Strong sales aptitude
      • Strong technology experience using tools like slack, trello, google earth/maps, copper crm,
      • Pre-sales support or lead gen experience
      • Familiarity with various tools like Slack, Zendesk, Trello, Copper, etc
      • Strong technical aptitude
      • Knowledgeable about WISP or subscription services
      • Demonstrated ability to quickly establish customer rapport
      • Strong ability to multi-task and thrive in a fast-paced environment
      • Excellent interpersonal skills and ability to work effectively with cross-functional teams
      • Self-motivated and takes initiative with little direction
      • Eligibility to work in the United States
    • Responsibilities & Duties
      • Increase customer subscriptions and revenue by responding to all leads to improve conversion (website, phone, social)
      • Proactively follow up with incoming leads in a timely fashion
      • First line of defense to respond and engage customers
      • Utilize proactive sales skills to identify needs of customers and effectively position Sail Internet
      • Verify address serviceability using proprietary tools
      • Schedule (and reschedule as needed) surveys and installs
      • Achieve monthly metrics and provide reporting against goals
      • Identify mapping and purchase and curate mailing lists for new target areas
      • Assist with harvesting previous leads when new service areas are lit
      • Respond with appropriate touchpoint email communications
      • Create and maintain procedural documents
      • Answer incoming customer calls and assist with customer service
      • Provides outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions
      • Research and review competitors positioning to stay abreast of service and price offerings
      • Participate in after-hours emergencies that require customer interaction
      • Other duties as assigned
  • Job Overview

    The Technical Support Engineer provides concierge-level, white glove technical support for our customers. S/he responds to incoming support inquiries via phone, email or chat to troubleshoot and resolve customer facing technical issues impacting their Sail Internet service within SLA’s.

    Support is a key differentiator for Sail. The Technical Support Engineer is responsible for overall customer experience with our internet products. S/he understands how critical it is when a customer is having internet problems and the importance of troubleshooting issues in a timely manner. The position works closely with other cross-functional departments like Sales, Operations, Engineering and Marketing. The person in the role will thrive with strong technical aptitude, having a sense of urgency, and ability to multi-task.

    Our ideal Technical Support Engineer is patient and understands that every interaction with a customer is an opportunity to make a positive difference by providing an exceptional experience. They are comfortable troubleshooting network issues. S/he works well in a virtual team environment, is capable of handling multiple tasks at once, and adapts well to change and high-pressure deadlines. S/he must possess a high level of accuracy and attention to detail, a positive attitude, as well as stellar organizational and creative problem-solving skills.

    • Qualifications
      • Bachelor’s degree in computer science, software engineering, information technology or other related discipline
      • 3+ years’ experience in technical support, network/system administration, or system engineering
      • technical support
      • Strong technical aptitude
      • Effective customer communication skills
      • Demonstrated ability to quickly establish customer rapport
      • Strong ability to multi-task and thrive in a fast-paced environment
      • Excellent interpersonal skills and ability to work effectively with cross-functional teams
      • Self-motivated and takes initiative with little direction
      • Familiarity with tools like Slack, Zendesk, Trello, and Copper
      • Knowledgeable about WISP and fixed wireless technology
      • Eligibility to work in the United States
    • Responsibilities & Duties
      • Provide a full range of customer service for Sail Internet products in a prompt, efficient and professional manner
      • Able to research, diagnose, troubleshoot and resolve issues related to the network or escalate appropriately
      • Take initiative to ask probing questions to identify source of issues and to apply the appropriate interactive troubleshooting process
      • Ability to question customers in a detailed fashion to get to the root of the issue and recommend an appropriate resolution
      • Able to use monitoring and diagnostics data to determine causes of failure and to identify and resolve source of issue
      • Maintain accurate ticket updates in Zendesk ticketing system
      • Become familiar with support articles to refer customers to appropriate solution and suggests new articles to add to the repository
      • Engage operations and schedule truck rolls/field visits when deemed necessary
      • Achieve monthly goals and provide reporting against metrics
      • Create and maintain procedural documents and reporting, including preparing reports
      • Daily monitoring of technical systems and network
      • Possess ability to learn and work on changing and emerging technologies
      • Handle billing questions and updates as required
      • Provide outstanding customer service, troubleshoot and resolve internet service and technical problems for customers by asking appropriate questions
      • Remain abreast of new products and technology
      • Participate in after-hours emergencies that require customer interaction
      • Conduct onsite service calls/prem tech as warranted
      • Other responsibilities and duties as assigned
  • Job Overview

    The Technical Customer Support Representative provides concierge level, white glove support for our customers. S/he responds to incoming support and billing inquiries via phone and email to troubleshoot and resolve customer facing technical issues impacting their Sail Internet service within SLA’s.

    Support is a key differentiator for Sail. The Technical Customer Support Representative is responsible for overall customer experience with our internet products and understands how critical it is when a customer’s internet is down and the importance of troubleshooting issues in a timely manner. The position works closely with other cross-functional departments like Sales, Operations, Engineering and Marketing. The person in the role will thrive with strong technical aptitude, having a sense of urgency, and ability to multi-task.

    Our ideal Technical Customer Support Representative is patient and understands that every interaction with a customer is an opportunity to make a positive difference by providing an exceptional experience. S/he works well in a virtual team environment, is capable of handling multiple tasks at once, and adapts well to change and high-pressure deadlines. S/he must possess a high level of accuracy and attention to detail, a positive attitude, as well as stellar organizational and creative problem-solving skills.

    • Qualifications
      • Bachelor’s degree
      • Minimum 2 years of technical customer support
      • Strong technical aptitude
      • Billing experience preferred
      • Effective customer communication skills
      • Demonstrated ability to quickly establish customer rapport
      • Strong ability to multi-task and thrive in a fast-paced environment
      • Excellent interpersonal skills and ability to work effectively with cross-functional teams
      • Self-motivated and takes initiative with little direction
      • Familiarity with tools like Slack, Zendesk, Trello, and Copper
      • Knowledgeable about WISP
      • Eligibility to work in the United States
    • Responsibilities & Duties
      • Provide a full range of customer service for Sail Internet products in a prompt, efficient and professional manner
      • Conducts wired speed tests, determines cause of patch cable failure and router troubleshooting and authentication to identify and resolve source of issue
      • Ability to troubleshoot and resolve issues or escalate appropriately
      • Take initiative to ask probing questions to identify source of issues and to apply the appropriate interactive troubleshooting process
      • Understands customer needs/issues and recommends appropriate solutions
      • Maintains accurate ticket updates in Zendesk ticketing system
      • Becomes familiar with support articles to refer customers to appropriate solution and suggests new articles to add to the repository
      • Conduct onsite service calls/prem tech as warranted
      • Engage operations and schedule truck rolls/field visits when deemed necessary
      • Achieve monthly goals and provide reporting against metrics
      • Answer incoming customer calls and assist with customer service
      • Onboards new customers and sets them up in the billing system
      • Handles billing questions and updates as required and payment processing
      • Proactively manages customer collections to prevent churn
      • Provides outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions
      • Remains abreast of new products and technology
      • Participate in after-hours emergencies that require customer interaction
      • Other responsibilities and duties as assigned
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