Frequently Asked Questions

Explore the sections below to find answers to frequently asked questions or try a search.

Does Sail have a referral program?

Yes!

If you are a Sail customer, you can get rewarded for recommending Sail Internet to people you know. You can receive a $55 internet service credit after the referee’s service is installed and they pay for the first month’s service.

For more information, see https://sailinternet.com/referral.

Is the connection secure and private?

Sail uses advanced encryption technology for wirelessly transmitted data to
protect the privacy of the internet connection. In addition, Sail does not sell
or share your information and does not track your browsing history.

How does Sail provide service to single family homes?

Sail provides high-speed internet to your home or business using reliable fixed wireless technology. After we install a small device on your roof, you’ll be wirelessly connected to high-speed, fiber-sourced internet. With a clear fixed signal path to your home or business, we can utilize low-cost frequency bands, instead of the costly and congested cellular bands. Sail’s innovative strategy delivers residential service with blazing-fast speeds up to 200 Mbps downloads to single family homes for an affordable, flat monthly rate.

How does Sail provide service to condos and apartments?

Sail provides high-speed internet to your unit using the existing building wiring. Our service connects to a wall jack in your unit. To activate your service, we will connect an ethernet patch cable from your wall jack to a Wi-Fi router. In some locations, we may also install a small modem between your wall jack and Wi-Fi router. Sail’s innovative strategy delivers service with blazing-fast speeds up to Gig speed to condos and apartments for an affordable flat monthly rate.

Is the connection secure and private?

Sail uses advanced encryption technology for wirelessly transmitted data to
protect the privacy of the internet connection. In addition, Sail does not sell
or share your information and does not track your browsing history.

How does Sail provide service?

Sail installs a wireless device on your roof that is smaller and nicer-looking than a typical satellite dish for TV service. Sail then installs an ethernet switch in your building’s main telecom closet and connects your business to our service using the existing building wiring. If needed, we will run a new ethernet cable to your business. In smaller buildings, the switch may be installed directly in a telecom closet in your suite.

Does Sail have a referral program?

Yes!

If you are a Sail customer, you can get rewarded for recommending Sail Internet to people you know. You can receive a $55 internet service credit after the referee’s service is installed and they pay for the first month’s service.

For more information, see https://sailinternet.com/referral.

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