The Sail Internet network is monitored 24/7, and our engineering team prioritizes critical issues affecting multiple customers, including overnight. If an issue affects only your connection and needs a technician visit, we’ll schedule it for the next available appointment. The best way to reach us is by email at support@sailinternet.com. Please include your account identifier (e.g., SI01234) and the account holder’s full name so we can find your account quickly.
Dedicated business internet customers: See your Service Level Agreement.