All Archives - Sail Internet

In an era where business happens in the cloud, connectivity is the lifeblood of every operation. True “zero downtime” is no longer a luxury—it is a requirement for survival in a digital-first economy. Achieving this level of resilience requires a service that keeps your essential applications running even when a primary link fails.

The High Cost of Silence: Modern organizations must implement robust redundancy to avoid the devastating financial and operational impacts of internet outages.
Critical Sectors: Reliable uptime is non-negotiable for Enterprises and Healthcare providers, where constant connectivity is vital for accessing patient records and maintaining mission-critical data.
The Optimal Strategy: While there are many ways businesses attempt to solve this—from secondary wired lines to consumer-grade backups—the most resilient approach is to choose Fixed Wireless with Sail.

When Looking for Redundancy, Why Choose Fixed Wireless?

When evaluating the sea of options like 5G, satellite, and fiber, Fixed Wireless stands out for its unique architectural and performance advantages.

Business-Grade Quality: Unlike shared cellular networks or satellite, Fixed Wireless is a dedicated, business-grade service with consistently low latency.
Matching Fiber Performance: Our technology delivers the high-speed, high-reliability performance you expect from fiber optics without the physical vulnerabilities.
Days vs. Months: While fiber is often costly and prone to months of permit and construction delays, Sail can get your redundancy live in a matter of days.
True Path Diversity: Because it travels through the air via line-of-sight, Fixed Wireless is immune to “backhoe fade”—the common street-level cable cuts that frequently disable underground fiber lines.
Faster Repair Time: Without digging up city streets to locate a physical break, troubleshooting and repairs are significantly more efficient.

Sail Internet, Service You Can Count On

Rapid Installation: We prioritize getting you connected quickly so your business doesn’t have to wait on infrastructure.
Local and Nimble: Sail is a local provider that moves quickly. Unlike the “big guys,” we can expedite your needs and adapt to your specific project timeline.
Real, Local People: Our support team consists of real, local experts who live and work in your community.
Human-to-Human Support: You will receive genuine troubleshooting support from experts—NOT an AI or a Chatbot.
24/7 Monitoring: Our network is backed by a 24/7 Network Operations Center (NOC) to ensure constant reliability.
Rock-Solid Uptime: We are proud to provide a 99% uptime guarantee for our business partners.
No Surprises: We keep our partnerships simple with straightforward contracts and no “sneaky” hidden terms.

Take Redundancy to the Next Level

Standard backup is a great starting point, but Managed SD-WAN services take your reliability to the next level.

Active Redundancy: While traditional failover works well, integrating SD-WAN with Bigleaf takes it a step further by utilizing “Active-Active” connections.
Performance Enhancement: Bigleaf serves as the “brain” of your network, identifying issues such as jitter and brownouts in real time.
Seamless Transitions: By steering traffic to the healthiest path instantly, SD-WAN ensures your Zoom calls, VoIP, and cloud apps never drop, providing a truly seamless experience even during a primary link failure.

KEY TAKEAWAYS

Eliminate Downtime: Businesses simply cannot afford to be offline; always utilize a combination of primary and backup internet services.
The Sail Edge: Your dedicated partner for rapid installation, rock-solid reliability, and blazing-fast speeds.
Support You Can Trust: With local support and a 24/7 NOC, you can always count on Sail to keep you connected.
Straightforward Partnership: Enjoy the peace of mind that comes with straightforward, no-surprise contracts.

Ready to Eliminate Downtime? Partner with Sail Internet and secure your business with a Fixed Wireless redundancy solution that delivers unmatched speed, reliability, and true path diversity.

SANTA CLARA, Calif. – Sail Internet, a Bay Area–based internet service provider known for delivering fast, reliable connectivity, today announced a strategic partnership with Bigleaf Networks, a leading provider of cloud-first SD-WAN solutions. Together, the companies will deliver resilient, high-performance internet connectivity that keeps Bay Area businesses online, productive, and protected from downtime.

Through this partnership, Sail Internet provides the high-quality internet infrastructure that powers Bigleaf’s cloud-first SD-WAN platform. By combining Sail’s fixed wireless and fiber-based connectivity with Bigleaf’s intelligent traffic management and automatic failover capabilities, businesses gain a seamless, always-on networking experience optimized for cloud applications, voice services, and mission-critical operations.

Sail Internet’s business-grade services offer speeds starting at 100 Mbps and scaling up to multi-gigabit plans up to 10 Gbps, with unlimited data and 99.99% uptime. These connections integrate seamlessly with Bigleaf’s SD-WAN technology, which continuously monitors network performance in real time and dynamically routes traffic to ensure optimal speed, stability, and reliability—even during congestion or outages.

“Reliable connectivity is essential for businesses that depend on cloud-based tools and real-time communication,” said Cardi Prinzi, CEO of Sail Internet. “By partnering with Bigleaf, we’re able to deliver a more resilient, cloud-ready solution that helps our customers stay connected and productive without added complexity.”

Founded in 2015, Sail Internet serves customers throughout the San Francisco Bay Area and Silicon Valley, including enterprise, mid-market, small business, and multi-dwelling unit (MDU) environments. By leveraging advanced fixed wireless technology for last-mile access, Sail delivers high-speed connectivity to locations where traditional wired infrastructure is limited or cost-prohibitive.

“Working with Sail Internet allows us to extend the benefits of our SD-WAN platform through a trusted local provider,” said Lori Stout, CMO of Bigleaf Networks. “Together, we’re delivering a powerful combination of reliable connectivity and intelligent traffic optimization that helps businesses eliminate downtime and maintain consistent performance.”

About Bigleaf Networks

Bigleaf Networks delivers cloud-first SD-WAN solutions that ensure businesses stay connected with fast, reliable, and consistent internet performance. Designed to eliminate downtime and complexity, Bigleaf intelligently manages multiple internet connections, optimizing traffic in real time and providing seamless failover with a single, persistent IP address. By partnering with leading internet service providers, Bigleaf enables organizations to support cloud applications, voice services, and critical business operations with confidence.

For more information, visit bigleaf.net.

About Sail Internet

Sail Internet is a Bay Area–based internet service provider delivering high-performance connectivity to enterprise, mid-market, small business, and multi-dwelling unit (MDU) customers throughout the San Francisco Bay Area and Silicon Valley. Founded in 2015, Sail Internet specializes in dedicated internet services using fixed wireless technology for last-mile access, offering speeds from 100 Mbps up to Gigabit with unlimited data and 99.99% uptime. Sail Internet provides businesses with reliable, scalable connectivity designed to meet the demands of today’s digital-first environment.

For more information, please visit sailinternet.com/business or email business@sailinternet.com.

SANTA CLARA, Calif. – Sail Internet marks a major milestone this month, celebrating 10 years since its first customer installations in January 2016. What began with the first homes in Fremont’s Warm Springs neighborhood has grown into a trusted internet service provider serving thousands across the San Francisco Bay Area and Silicon Valley.

“Ten years ago, we connected our first customers in Warm Springs, and that marked the beginning of our journey to bring reliable, high-speed internet to communities that deserved better options,” said Cardi Prinzi, CEO of Sail Internet. “A decade later, we’re honored that 38 customers who joined us in that first year are still with us today.”

From those early days connecting homes in Fremont, Sail Internet expanded to serve businesses across the region, offering dedicated internet services, managed WiFi solutions, and phone line replacement services to enterprises, mid-market companies, and small businesses. The company brought advanced fiber-optic and fixed wireless technology to residential customers, businesses, and multi-dwelling communities (MDU) throughout the Bay Area and Silicon Valley.

In August 2025, Sail acquired Paxio’s MDU business. In November 2025, Sail furthered its growth with the acquisition of Ether Web Network, an internet service provider serving Livermore and surrounding areas, including Pleasanton, Dublin, and San Ramon, thereby extending Sail’s reach into the East Bay and Central Valley.

Sail Internet was founded in 2015 by Stanford alumni and technology innovators Kevin Fisher, Ph.D., and the late George Ginis, Ph.D. Together, they brought decades of telecommunications expertise and more than 20 patents—Fisher served as Engineering VP at 2Wire and Ikanos, while Ginis served as Engineering and Marketing VP at ASSIA. Their vision was to transform how the Bay Area connects by delivering world-class internet service that prioritizes reliability, accessibility, and customer care.

Watch: Sail Internet’s 10th Anniversary Video

“This anniversary is about more than just marking time,” added Prinzi. “It’s about the relationships we’ve built, the communities we serve, and our ongoing commitment to delivering the fast, reliable internet that makes everyday life and work easier. We’re grateful to every customer who has chosen Sail, and we look forward to the future we’re building together.”

About Sail Internet

Sail Internet provides fast, reliable internet throughout the San Francisco Bay Area and Silicon Valley, offering high-speed solutions for homes and businesses that leverage advanced fiber-optic and wireless technologies. Sail is well recognized for providing excellent service at competitive prices.

For more information, please visit sailinternet.com or email contact@sailinternet.com.

[Summary]
SD-WAN (Software-Defined Wide Area Network) is not merely a backup plan but an intelligent performance layer that transforms separate internet circuits into a unified, actively optimized business network. While having a backup circuit is a passive failover that only kicks in during a total outage, SD-WAN provides active-active redundancy by intelligently managing all connections simultaneously. For cloud-dependent businesses that require guaranteed uptime and want to avoid the high cost of downtime, SD-WAN is a necessary investment in performance, stability, and guaranteed uptime.

Key Takeaways:

Traditional redundancy is a passive failover mechanism (e.g., a backup circuit) that is disruptive and only activates in the event of a total primary circuit failure. SD-WAN uses an active approach that manages all connections as a single, resilient network, ensuring you utilize the bandwidth of all circuits simultaneously.
Passive failover often fails to switch connections when the primary line is merely degraded (e.g., high jitter or packet loss), leading to unusable cloud applications. SD-WAN constantly monitors circuit health and instantly routes traffic over a more reliable circuit, ensuring seamless switching without downtime, all without the user noticing.
Key features include Circuit Bonding, which actively combines up to four connections into a faster logical connection, and Same-IP Failover, which maintains a guaranteed static IP address across all connections, allowing traffic to switch midstream seamlessly upon failure.
SD-WAN actively prioritizes business-critical applications using Dynamic QoS. Solutions like Sail Internet provide Optimal Cloud Routing by using a dedicated path that bypasses congested public internet exchange points, ensuring the most efficient route directly to major cloud providers.
For any business heavily reliant on the cloud, particularly those in retail, finance, or healthcare, connectivity is the lifeline of daily operations. SD-WAN is a critical investment to ensure operational resiliency and avoid the severe financial costs associated with network downtime.

When is SD-WAN Necessary?

For any business heavily reliant on the cloud—from multi-location retailers and financial service firms to growing healthcare providers—connectivity is the lifeline of daily operations. You’ve likely invested in high-speed circuits, perhaps even adding a second line, believing you have redundancy covered.

This leads to the core question many business leaders ask: Should I upgrade to an SD-WAN solution?

If your definition of redundancy is merely having a backup internet cable plugged in, then Software-Defined Wide Area Network (SD-WAN) might seem like an unnecessary extra expense. However, this is where the critical misunderstanding lies. SD-WAN is the intelligent management layer that turns siloed connections into a single, optimized, and actively resilient network.

SD-WAN is a necessary investment in performance, stability, and guaranteed uptime. Without it, you are vulnerable to the devastating effects of downtime.

The Difference Between Passive and Active Failover

To fully appreciate the value of SD-WAN, we must first address the common scenarios where businesses assume they already have sufficient redundancy:

1. “We Already Have a Backup Circuit” (Passive Failover)

The most common form of redundancy is passive failover. Here, a business purchases two separate internet circuits (e.g., fiber as primary, cable as secondary) and configures its firewall to switch to the backup line if the primary one goes down completely.

The Flaw: Crucially, passive failover is disruptive. It only kicks in when the primary circuit experiences a total outage. If the primary line is merely degraded—suffering from issues like high jitter (packet delay variation) or severe packet loss—the firewall often remains connected, leading to unusable cloud applications (e.g., garbled VoIP calls) until the connection is manually or slowly switched over. This downtime, however brief, impacts productivity and revenue.

2. “Our Firewall Can Do Load Balancing and QoS”

Many modern firewalls offer basic Quality of Service (QoS) and load balancing features. While these capabilities are useful, they are often insufficient to meet the demands of modern cloud computing.

The Flaw: Firewall-based solutions generally lack the deep, real-time visibility into the “middle mile” of the internet—the path between your ISP and the cloud application provider (AWS, Microsoft 365, Zoom). They cannot automatically detect and adapt to circuit degradation before it causes a severe performance issue, nor can they manage multiple circuits as a unified, optimized whole.

How Does Sail’s SD-WAN Work? Architecture, Circuit Bonding, and Zero-Downtime Same-IP Failover

SD-WAN stands for Software-Defined Wide Area Network. It is a technology that leverages intelligent software to manage, optimize, and automatically control the traffic across all your network connections, creating a powerful, reliable wide area network for the cloud era. The SD-WAN advantages are found in its approach to redundancy, which is active rather than passive.

Using All Your Bandwidth for Increased Reliability With Circuit Bonding

Sail’s SD-WAN utilizes Circuit Bonding. This feature, utilized by Sail Internet’s managed SD-WAN solution, actively combines multiple broadband connections (combinations that could include Fixed Wireless, Fiber, Cable, or 5G Wireless) into a single, cohesive, and significantly faster logical connection.

Active-Active Redundancy: You utilize, and pay for, the bandwidth of all your circuits simultaneously, allowing you to take advantage of increased bandwidth and service availability.
Zero-Downtime Switching: The most crucial feature is Same-IP Failover. Instead of forcing a disruptive switch when a circuit fails, the intelligent platform provides a guaranteed static IP address across all connections. If one circuit degrades or fails, the intelligent software instantly and seamlessly switches your traffic to a healthy circuit mid-stream, ensuring constant uptime for applications like VoIP and video conferencing. Your users don’t even notice the switch.

Sail Internet SD-WAN’s Performance Advantage With Dynamic QoS and Optimal Cloud Routing

Sail Internet’s SD-WAN solution actively addresses the performance issues that bandwidth alone cannot resolve, delivering on the promise of improved network performance and security.

Dynamic QoS (Quality of Service): The intelligent platform continuously monitors circuit health and automatically prioritizes business-critical applications (such as UCaaS, ERP, and POS systems) over less urgent traffic. If a circuit’s quality dips, the software immediately routes critical traffic over a better-performing circuit.
Optimal Cloud Routing: Our proprietary Cloud Access Network provides a dedicated, redundant, and resilient path directly to major cloud providers. This ensures your data avoids congested public internet exchange points, guaranteeing the most efficient, trouble-free route.

How To Choose the Best SD-WAN Solution

The full value of SD-WAN is realized when it is deployed as a managed service, allowing you to focus on your business rather than network engineering. Sail Internet delivers a comprehensive SD-WAN solution tailor-made for cloud-dependent, multi-location businesses.

Sail Internet’s Value Proposition:

Installation: Our managed solution is plug-and-play, beginning to work immediately and integrating seamlessly with your existing firewalls, ISPs, and network policies.
Operational Control and Insight: Our dashboard provides complete visibility into your network’s real-time and historical performance across the last and middle miles, enabling troubleshooting and proactive risk identification.
Total Flexibility: Our solution allows you to standardize distributed sites by bonding any mix of circuits, making it ideal for locations with limited carrier options.

For businesses that cannot afford any downtime—such as those in finance, senior living, law, or retail—Sail Internet’s SD-WAN ensures operational resiliency and a seamless user experience.

Stop Managing the Internet, Start Running Your Business

SD-WAN is the intelligent performance layer that turns disparate internet circuits into a unified, actively optimized business network.

Ready for reliable internet connectivity without complexity? Contact Sail Internet today to discuss a managed SD-WAN solution tailored for your business needs.

Reviewed by Katie Krzywicki (6 January 2026): Katie Krzywicki is part of the commercial team here at Sail. Before coming to Sail, she accumulated nearly a decade of telecom experience across Pacnet, Telstra, and Amazon/eero.

Businesses today rely on WiFi more than ever. From video conferencing to cloud applications, point-of-sale systems, and IoT devices, a reliable network is crucial for operations. All too often, companies manage WiFi on their own, which can lead to headaches with dead zones, low bandwidth, and loss of productivity.

Sail Internet offers a hassle-free solution to deliver business WiFi: NextGen Managed Business WiFi powered by eero. Both have advantages — the best choice depends on your business size, layout, and technical needs.

Sail Internet offers both traditional DIY and managed WiFi solutions. The optimal choice for your business will depend on its specific needs, size, and complexities. This article will help you decide which option is best.

Understanding Traditional WiFi Routers

WiFi routers connect a customer with their internet service provider’s primary connection at their building. Instead of needing a hard connection (like an Ethernet cable), WiFi Routers allow for wireless connectivity across a business. A company may have one router or many depending on square footage, building construction, and the WiFi coverage needed for the business.

Offices may choose to manage their WiFi on their own. This means the business is responsible for router placement, troubleshooting, and any security updates required for their routers.

What Is Managed WiFi?

If router WiFi is the traditional setup, managed WiFi is the next step up. It combines multiple WiFi access points, continuous monitoring, and proactive support to create a stronger, more resilient network.

With Sail’s eero-powered managed WiFi, your business gains:

Mesh WiFi coverage – Multiple nodes work together to blanket your space with reliable internet, eliminating dead zones.
Proactive monitoring – Sail manages your network health, so issues are often fixed before your team even notices.
Enterprise-grade security – Segmented networks for staff, guests, and IoT devices keep your data safe.
Remote management – Updates and troubleshooting can happen without an in-person IT call.
Visitor analytics & dashboards – With the NextGen Managed Business WiFi platform, you get visitor engagement dashboards and analytics to turn your WiFi into a data tool, not just connectivity (more on that here).

This is especially useful for small to medium businesses that:

Operate across multiple floors or a larger space.
Have dozens of devices connected at once.
Rely on WiFi for customer-facing operations like online ordering, digital check-in, or retail point-of-sale.

Think of a law firm or a growing coworking space — both need consistent WiFi in every corner for staff, guests, and visitors. That’s the kind of challenge eero-powered managed WiFi solves.

Traditional WiFi & Managed WiFi: What are the key differences?

Feature	DIY WiFi	NextGen Managed WiFi powered by eero
Coverage	Dependent on business’s installation and troubleshooting	Professional install with full coverage, even across multiple floors
Network Capacity	1 Self-served network	Up to 4 managed networks (4 SSIDS)
Setup & Maintenance	Managed in-house; IT team handles issues	Sail manages setup, monitoring, and assists with troubleshooting
Security	Basic protection; IT team is responsible for updating	Advanced features: network segmentation, monitoring, and over the air updates
Scalability	Product dependent; may require hardware upgrades	Easily expand with additional nodes as business grows
Management	To be on-site to manage	Remote management

How eero-Powered Managed WiFi Helps Businesses

Businesses adopting eero through Sail Internet gain several advantages:

Seamless WiFi coverage for every office area.
Automatic optimization to ensure devices connect to the fastest node.
24/7 monitoring and proactive support from Sail, reducing downtime and increasing productivity.
Guest and employee network separation for security and compliance.
Scalability – easily add nodes as your business grows or devices increase.
Control – eero Insight and the eero mobile app allow you to make changes remotely and customize as your business grows.

This makes eero ideal for offices, coworking spaces, warehouses, and businesses where reliable WiFi is essential.

Making the Right Choice for Your Business

The decision comes down to your business’s stage and size:

Router WiFi is great for single-location, small-team businesses with moderate internet and limited network needs.
Managed WiFi with eero is ideal for growing businesses that need wide coverage, secure guest networks, analytics, and proactive support.

Both options are available through Sail Internet, so you’re not locked into one path. As your business evolves, your WiFi can evolve, too. Contact us to discuss your needs.

Reviewed by Katie Krzywicki (10th of October 2025): Katie Krzywicki is part of the commercial team here at Sail. Before coming to Sail, she accumulated nearly a decade of telecom experience across Pacnet, Telstra, and Amazon/eero.
LinkedIn

FAQs for Businesses

What is managed WiFi?

Managed WiFi is a professionally monitored and supported network with reliable coverage, high speeds, and advanced features. It is ideal for a business environment of any size that wants a low-maintenance solution.

What do I get with NextGen Managed WiFi powered by eero?

Hassle-free setup, proactive monitoring, local business-grade support, enhanced security, and flexibility as your business grows.

What security is offered with NextGen Managed WiFi powered by eero?

eero provides ad-blocking, customizable content filtering, and over-the-air security updates. Utilize eero’s multiple SSIDS to keep guest, business critical, and IoT devices separated.

Why is NextGen Managed WiFi powered by eero hassle-free?

Professional WiFi installation prevents deadzones, customizes eero’s multiple SSIDs to fit the needs specific to your business, 24/7 proactive monitoring, local support to assist with troubleshooting, all with reliable, blazing fast internet speeds.