Frequently Asked Questions
What is a Relay Hub Home?
Homeowners who host a small antenna on their roof help to expand the Sail network. In return, they receive FREE internet service along with priority tech support. In addition, Relay Hub Homes receive faster speeds than your neighbors. There are no installation costs or fees to the Relay Hub Home.
Can anyone become a Relay Hub Home?
We qualify Relay Hub Homes in several ways. Typically we look for the following criteria:
- 2-story or higher home
- Clear visibility to 100+ other homes in your neighborhood from your roof
- Other engineering criteria may apply
If your home meets our Relay Hub Home criteria, we will contact you with the next steps.
How does Sail provide internet service?
Sail connects homes and businesses with fiber-sourced internet that bypasses cable and phone providers. We do this in several ways. The most common method involves small rooftop antennas placed at strategic locations that wirelessly connect to our fiber backbone and create a strong, redundant network.
Will there be a direct fiber connection?
Sail Internet is focused on delivering high-speed internet over the “last mile” – that distance that larger companies deem not worth crossing. We do not rely on one technology or method. There is the potential that future Relay Hub Homes would enjoy a direct fiber connection.
Is there a contract?
We do require an agreement for our Relay Hub Home partners. Because Relay Hub Homes are essential to deliver internet connections to an entire neighborhood, we need reassurance that you’ll host the equipment for at least 3 years.
What will Sail install?
Sail’s licensed and insured technicians install
- a few small low-power wireless devices on your rooftop
- an outdoor service box that connects to your AC power
- and a robust WiFi router inside your home.
Does Sail use satellites or cell towers?
No. Sail does not use satellites that provide slow and sluggish performance. Sail does not transmit from high-power cell towers using frequencies that penetrate buildings.
How long does the installation take?
Installation of the equipment for a Relay Hub Home will take a few days over a two-week period. This is pretty different from our residential install which takes a few hours.
How much power is involved?
The Sail technology is similar to WiFi, with wireless signal levels similar to a smartphone or WiFi home router. Sail uses directional antennas, focusing the wireless signals only where intended.
Sail equipment consumes less than 100 Watts, similar to a single light bulb. In other words, the equipment we install will output a lower wireless signal than your mobile phone.
Do I need to worry about EM radiation (also called EMF radiation)?
In short, no. All equipment used by Sail Internet complies with FCC regulations and all applicable standards related to electromagnetic radiation. In fact, the methods used by Sail Internet to deploy wireless connections result in radiation levels much lower than many household electronic devices.
What if I live in an HOA?
We work with HOA management to determine the best way to serve an entire HOA. If you are interested in becoming the Relay Hub Home for your HOA, we recommend that you reach out to us and introduce us to your HOA management so that we may all work towards the best solution.
Is the connection secure — and private?
Sail uses advanced encryption technology for wirelessly transmitted data to protect the privacy of the internet connection. In addition, Sail does not sell or share your information or browsing history.